Troubleshooting

For QuickTime Users

Make sure QuickTime uses UDP as a streaming transport. Here's how:

  • On Mac OS X
    • From the Apple menu choose 'System Prefernces...'.
    • In System Preferences, click the QuickTime icon.
    • Select the tab labeled 'Advanced'.
    • There is a pop up button labeled 'Transport Setup'. Ususally this holds the value 'Automatic' which should work in most cases. If it does not, choose 'Custom...' from the pop up menu.
    • In the resulting sheet choose 'UDP' from the 'Transport Protocol' pop up.
    • Click 'OK' to dismiss the sheet.
    • Close System Preferences.
  • On Windows
    • Open Control Panel.
    • In Control Panel, click the QuickTime icon.
    • Select the tab labeled 'Advanced'.
    • There is a drop down box labeled 'Transport Setup'. Ususally this holds the value 'Automatic' which should work in most cases. If it does not, choose 'Custom...' from the drop down menu.
    • In the resulting dialog choose 'UDP' from the 'Transport Protocol' drop down.
    • Click 'OK' to dismiss the dialog.
    • Click 'OK' in the QuickTime Preferences dialog to dismiss it.
    • Close Control Panel.




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